Comments on: Interface 101: Part Three – User Experience http://www.fuelyourinterface.com/interface-101-part-three-user-experience/ Thu, 02 Sep 2010 17:29:12 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: conference call services http://www.fuelyourinterface.com/interface-101-part-three-user-experience/comment-page-1/#comment-1785 conference call services Fri, 25 Jun 2010 15:29:33 +0000 http://www.fuelyourinterface.com/?p=370#comment-1785 It’s good to see this information in your post, i was looking the same but there was not any proper resource, thanx now i have the link which i was looking for my research. . . . . . It’s good to see this information in your post, i was looking the same but there was not any proper resource, thanx now i have the link which i was looking for my research. . . . . .

]]> By: Vicente Manely http://www.fuelyourinterface.com/interface-101-part-three-user-experience/comment-page-1/#comment-1615 Vicente Manely Tue, 13 Apr 2010 06:55:07 +0000 http://www.fuelyourinterface.com/?p=370#comment-1615 We are an enormous lover! Thanks writing this We are an enormous lover! Thanks writing this

]]> By: Kevin Holesh http://www.fuelyourinterface.com/interface-101-part-three-user-experience/comment-page-1/#comment-223 Kevin Holesh Sat, 26 Sep 2009 19:15:55 +0000 http://www.fuelyourinterface.com/?p=370#comment-223 I'm surprised at how often people overlook employee interaction. The higher ups and user experience designers always want employees to be friendly and helpful, but fail to create a culture that encourages it. My cousin was recently at a man made whitewater rafting place and the water was shut off for some reason (meaning he couldn't go rafting). He wandered around for a while looking for an explanation, but the employees just looked at him and kept talking amongst themselves behind the desk, never asking once if he needed help. My cousin is living in the area and was planning on going back every once in a while, but after that, he's decided not to go back. And you can bet that he isn't going to recommend it to his friends either. No wonder why their business is decreasing every year... On the other hand, Zappos does a great job at creating a culture for employees to do whatever it takes to help out customers. Reading some stories about their customer service is truly inspiring: http://consumerist.com/consumer/above-and-beyond/zappos-sends-you-flowers-311369.php http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/ I’m surprised at how often people overlook employee interaction. The higher ups and user experience designers always want employees to be friendly and helpful, but fail to create a culture that encourages it.

My cousin was recently at a man made whitewater rafting place and the water was shut off for some reason (meaning he couldn’t go rafting). He wandered around for a while looking for an explanation, but the employees just looked at him and kept talking amongst themselves behind the desk, never asking once if he needed help. My cousin is living in the area and was planning on going back every once in a while, but after that, he’s decided not to go back.

And you can bet that he isn’t going to recommend it to his friends either. No wonder why their business is decreasing every year…

On the other hand, Zappos does a great job at creating a culture for employees to do whatever it takes to help out customers. Reading some stories about their customer service is truly inspiring:

http://consumerist.com/consumer/above-and-beyond/zappos-sends-you-flowers-311369.php
http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/

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